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4 Important Things to Consider in Field Service Technician Job Description

Are you running a service-based company or business, where you need field technicians to handle the job requests from the customers? Yes? Then, you must know the pain of hiring a good, experienced, and skilled worker who can instantly comprehend the job request, needs of the customers, and get ready to perform the job with utmost care. To hire the best worker, you need to consider some important things in the field service technician job description.

With the right and accurate description for job seekers, you will get profiles of skilled and experienced field technicians who have the capability of meeting clients, troubleshoot the problem and repair machinery or equipment. They closely work with clients in order to deliver the best quality experience and timely solution.

Not only they repair the equipment maintenance and resolve the issue but they also perform routine maintenance and meet customers to know whether the product is working smoothly or not. To give you a clear idea about the description of the job titles, we have covered 3 simple steps that you can follow to write the perfect job description. Before that, let’s have a quick view of the basic information about the service technicians.

Basic Information About the Field Service Technicians

A field service technician job doer is someone, who works for service-based companies or as an individual to help clients in installing, repairing, and maintaining equipment. These technicians are responsible for regularly inspecting equipment management, documentation, and guiding customers to use these products in the right manner.

Some of the main tasks or duties of field services technician is troubleshooting the equipment if there are any issues, giving the right advice to customers on how to use the equipment, and building good relations with customers. However, there are some titles that a service worker can grow into are the head of field service technician, office manager, and operation manager.

So, it doesn’t matter the type of service company you are running or planning to start, it is must that you hire a field service worker who has special skill-sets, experience, and expertise. At the time of hiring and writing a job summary for a technician, make sure you follow these simple steps that can help you to define your needs in a better way.

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4 Things to Consider in Service Technician Job Description

4 Things to Consider in Field Service Technician Job Description

1. Write in-detail and Clear Job Summary

One of the main steps that you can follow is to write in-detail and clear job summary, describing everything about the job profile. From the qualities to expertise that you are looking for in any technician, you can clearly mention all the points in the summary so that you can find the right profiles to chose from.

As you know that technicians have different work schedules and duties to perform, depending on the industry and company they work for. Therefore, it is a must that you mention the type of worker you are looking for. You can mention the duties and tools like on-site installation, repair, maintenance, system improvement, and testing that you want a professional to handle and do.

2. Be Clear With Role and Responsibilities

Another important step is that you need to be very clear about the role and responsibilities that you want your worker to handle. You can mention them in-detailed, describing all the points so that you find an experienced field professional to handle the work orders you have.  Make sure you create a list of the roles and field service technician responsibilities that you are going to assign the team members and technicians.

However, make sure that you decide the responsibilities on the basis of experiences, expertise, and hierarchy-wise. Mostly, new hires rely on the job summary in order to get a better understanding of what they need to do to be successful. In short, you need to be very clear and specific at the time of writing roles and responsibilities as job descriptions guide personnel actions, including hiring and firing.

With more and more employees are depending on the job boards descriptions in order to get a clear idea about the duties, you need to make use of the action words to describe the role and responsibilities.

3. Mention About Education and Qualifications That Require

Considered as an important step when writing a job summary of the technician, you need to be very detailed and clear while mentioning the education and qualification that you are looking for and going to consider in the service reports worker or professional.

To hire an expert technician, you might need to look for high school diploma education and qualification in computer science, IT, network technologies, or related field visits. Apart from the degree, the certification will also add value as a professional, so you can also consider the certification if any in the field hiring resources.

Along with the qualification and degree that you are going to consider, it is a must that they possess great customer service skills, expertise, and capability of diagnosing, solving problems, relationships with customers, and field automation systems knowledge.

If the field technician job description covered good knowledge and information about different computing systems and operating systems, then it will be a great option for your company and organization. According to the US Bureau of Labor Statistics, associates and individuals with a degree and wonderful customer service skills will be in demand in the countries like United States, United Kingdom, Hong Kong, and Nederlands Belgique, and Canada.

4. Be Specific About Any Specific Skill If You Need

Apart from the qualification, if you are looking for any specific skill, expertise, or quality in the field service technician, then be specific about it while writing a narration of communicating with any worker. By clearly mentioning about the skills and qualities that you are expecting, you will hire the right candidate to work for your company.

No matter if you find it a little hard to find the match, but when you will find the field technician definition, he will suffice your needs and deliver a great experience to your customers. Irrespective of the type of skill or quality you are looking for, you can mention in the narration, highlighting it so that the candidate does not miss it while reviewing the requirement.

Some of the special skills and qualities that you might want are communication skills, analytical thinking, mechanical skills, computer skills, physical fitness or it could be anything. So, these are some of the steps and interview questions that you can follow when writing a field service technician job description template and hire the right candidate. Have any query or confusion related to the field service technician? Continue reading the blog as we have tried to answer different common questions.


What is a field service technician?

A professional is the trained professional or an individual, who is responsible to perform the field installation and its maintenance. They are responsible to perform the field operation, troubleshooting and repair equipment, devices, and products in the particular assigned location.

What are the duties of a technician?

The main duties of workers include:

  • The worker needs to provide service and customer support while visiting fields and dispatches to suffice customer needs and customer requirements.
  • Managing all the jobs, including on-site installation, repair, perform maintenance, and test tasks procedures.
  • Troubleshooting the problems, errors, or any technical issues and provide the right solutions.

What is the salary for a field service technician?

According to PayScale, the average salary information of the field service worker is $47, 128 per year. The reported range of technician salaries is $29,731 to $65,914.

What is the role of a field service engineer?

The role of the field engineer includes installing, maintenance, assisting, troubleshooting the issues, and inspecting the machinery or equipment issues in order to make its workflow smoothly and efficiently. Field engineers have a multitude of skills to be successful in their responsibilities.


As you have just gone through the basic information of field service technician, steps to write a narration and general questions and answer session, it’s time to hire the best field service worker for your company who comprehends your business, customers, their requirements and provide a dedicated service with complete customer satisfaction.

No matter the type of service-based company you are running, it is a must that you look for an experienced professional who has the capability of handling your requirements, service requests, and customer’s needs. In any case, if you have any query or confusion related to this blog content, you can communicate with us through our contact us form. We will get back to you as soon as possible.


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