At any time you look up job postings on a job board like Indeed, LinkedIn, etc. a field service job posting is likely going to show up in the top 15 results of newly posted jobs. With so many new field service jobs coming up, one is likely to explore the ins and outs of this field, where no educational experience is needed, training is minimal, and the job security is high. In this blog, we have tried to cover all aspects of becoming a field service technician, what does a field service technician do, and how much does a field service technician make.
A field service technician works on per need basis when a client or a customer needs assistance with any service needs. Usually working on a pre-scheduled basis, field service technicians provide on-site service and customer service during site visits, manage all on-site tasks like installations, repairs, maintenance, and test tasks, in addition to diagnosing errors, technical problems, and suggesting proper solutions. As you have already guessed, it is not an easy job, and a lot of training is undoubtedly required.
Before we jump into the average salary of field service engineers and field technicians, let's first briefly cover the skills required to score field service technician jobs. Most field service technicians have at the very least a high school diploma, to begin with. If you have taken courses like welding, physics, automotive repair, electronics, then it will improve your chances, and open more doors for you. For people with no prior experience in the industry, you need training ranging anywhere from weeks to months, depending on the specific job duties. Usually, after training is completed, a field service technician becomes fully experience in 3-4 years and can troubleshoot most problems without any assistance from experts. This time is drastically reduced if you have a prior certification from a training course, so getting a professional certification course will place you in the higher field technician salary quota. Now, let's look at the average salary for field service engineer and technicians.
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The Average Salary of Field Service Technicians
The current average salary of a field service technician is $18.20 in the United States, and this comes up to $44,883 per year. This salary is for entry-level field service technicians, with 1-3 years of experience. For such junior field service technicians, the overtime pay comes up to an average of $6,750 per year, and the bonus adds up to $1,440 per year. The bonus and overtime pay are highly variable and depend on the location, needs of the customers, number of co-workers, etc. So in rough terms, a field service technician with 1-3 years of experience ends up making $50,000-$55,000 per year. However, a senior field service technician who has 8+ years of experience in the industry ends up making $76,320 as the base level salary, and the overtime pay along with bonuses drive up this amount.
So, without considering any experience to bifurcate the data of how much does a field technician make, the average amount came up to be $62,052 per year, making the hourly amount $30 per hour. This data is updated by including the changes in the market due to the COVID-19. Out of the people surveyed by Salary Expert, 51% were graduated from high school, 30% had a bachelor's degree, and only a percent had a doctorate degree. In 5 years, the average salary is expected to see a 10% growth and the field service technician salary estimates in the year 2025 are $68,477 per year.
The average salary is also highly dependent on the location, and the mean-field service engineer salary in San Francisco, United States is $76,439 per year. The city average in Los Angeles, California, United States is a bit lower, with the average yearly salary being $67,946 and the salary range being $49,146-$83,569. The technician salaries in Boston, Massachusetts, and Seattle, Washington are $71,423 and $70,448 respectively. From this data, it is quite evident that the service technician salary range is quite dependent on the local market of the location you will be working in, along with other factors.
Job Title and Job Duties of Field Service Technician
After discussing how much do field service engineers make, the next question that arises in mind is what does a field service technician do. The salary of field service engineer is quite good when you compare it to the salaries of related jobs. So one is likely to be more interested in details like the job title, and the duties and responsibilities of a field service technician. There are a lot of different opportunities for a person interested in becoming a field service technician/personnel. Some of them are:
- Service Technician Lead
- Field Service Engineer
- Field Service Specialist
- Field Service Technician
- System Technician
- Electronics Technician
- Maintenance Technician
These are only some of the job titles of people interested to become a field service personnel. One can select from the different options and specialize in the desired field for higher a field service technician salary and job profile. Some of the responsibilities of a field service technician are:
- Provide service and customer support during field visits
- Manage all on-site activities like installation, repair, maintenance, testing, etc
- Diagnose errors correctly and provide the right solutions
- Produce timely and detailed service reports
- Process all per and post-service documents effortlessly
- Operate vehicles, machines and other equipment in a safe manner
- Follow the company's field procedures and protocols
- Build a positive relationship with customers
- Cooperate with other departments like IT, Customer Service, HR, etc.
These are the general duties that any field personnel is expected to follow. In addition, if you are a field service engineer, project manager, heavy equipment field service technician, then there are additional responsibilities that come with the job. Now, let's look at some of the pros and cons of becoming a field service technician so that you can get a more fair idea of the job, and select your field appropriately.
Pros and Cons of Being a Field Service Technician
- The first and foremost advantage of becoming a field service technician is the ability you get to work with machines and other equipment
- The ability to do work in new locations, and not from an office chair
- Freedom of work and trust from supervisors
- The chance to learn something new every day
- Every day is different, and unpredictability makes the work exciting
- The schedule is very inconsistent
- Unpredicted problems on-site can affect all the appointments for the day
- Most of your time is spent on the road
- Traffic jams are unavoidable and can cause a lot of stress
- The work can become hectic if things don't go as planned
What is the starting salary of a field service technician?
The average salary of a field service technician in the United States is $49390, and the salaries range from $38,500-$59,324 according to a survey by salary.com. The starting salary is generally quite lower than the average, but with 1-3 years of experience, the rise in salary is significant. The salaries of senior technicians with 8+ years of experience can be around $76,320. If during the training period, a person has become a specialist with certain equipment/task, then the starter salary is higher.
How to become a field service technician?
Most field service technician jobs have no formal educational requirements. Most companies like their field service technicians to have a high school diploma at the very least. Some college education or technical training is certainly an asset and can get you better job opportunities. The most crucial thing in this field is experience and if you do not have any experience as a field service technician, then you can apply for internship/training and get certification courses, that can land you more jobs for sure.
Is field service technician a good job?
According to payscale.com, based on 2,443 reviews, the job of a field service technician has a job satisfaction of 3.74 out of 5. Not every job is perfect for everyone, and if you are wondering the answer to this question, then we recommend reading the pros and cons we have covered in this blog. Overall, if you do not mind the unexpectedness, and being on the road, then it is an exciting career path to consider. The job market has always seen positive growth, and the bonuses are great as well.
We here at Zoobe hope that this blog has helped you gain more insight into the domain of field service technicians. We hope that by this point you have understood what it means to be a field service technician, what are the qualities/qualifications required to become a field service technician. The technician's salaries are highly variant by the location, but we hope that you have gained a basic idea of how much does a technician make. The roles and responsibilities of a field service personnel are quite exciting, and work never seems boring. Apart from being on the road, most people love all aspects of the job.
If you have any more questions, please feel free to contact us, and we will be happy to hear from you. In the meanwhile, if you want to know more about becoming a field service personnel, please read our other blogs where we have explained what employers look for while hiring technicians, and the basics about the job.